RETURNS AND EXCHANGES

Every pair of YES, I SHOE shoes is custom-made. However, in accordance with consumer law, you have 14 days to return them (starting from the day you receive the shipment), provided the product shows no signs of wear.


HOW TO MAKE A RETURN

For a smooth return, please:

  • properly secure the shoes for transport,

  • include proof of purchase,

  • inform us about the return beforehand by email: biuro@yesishoe.pl,

  • send the shipment back at your own expense.

Please send returns to the office address:

YES, I SHOE! Szymon Tadzik

ul. Mazowiecka 56

05-825 Marynin

We process refunds within 14 days of receiving the returned shipment.


IMPORTANT – SHOE CONDITION

Shoes may only be tried on at home, on a clean surface.

We do not accept returns for shoes with:

  • scratches,

  • dirt,

  • signs of wear, especially on the sole.

Shoes in such condition are not suitable for resale.


PRODUCTS NOT ELIGIBLE FOR RETURN

The following are not eligible for return:

  • custom designs, such as:

    • color change,

    • heel height change,

    • shoe width change,

    • other modifications made at the client’s request,

  • products that were exchanged at the client’s request,

  • products with visible signs of wear.

CUSTOM DESIGNS – SIZE EXCHANGE

For custom design orders, a full product return is not possible.

However, to meet your needs, we offer a one-time size exchange.

Contact us, and together we will find the best solution.


READY-TO-SHIP PRODUCTS

You can order several pairs of shoes available in the “Ready-to-Ship” section.

These are models already made, ready for shipment, which do not require a new production process.

Due to the individual production process, it is not possible to order several custom-made models for selection purposes.

If you have any questions, please contact us. We are here to help 🤍


QUESTIONS?

📧 biuro@yesishoe.pl

📞 +48 888 690 708