REGULATIONS FOR DISTANCE SALES AND ELECTRONIC SERVICE PROVISION OF THE ONLINE STORE

yesishoe.pl

These regulations define the rules for making purchases in the online store operated

by the Seller at https://yesishoe.pl

The Seller is the company YES, I SHOE! Szymon Tadzik, with its registered office at ul. Mazowiecka 56, 05-825 Marynin, using Tax Identification Number (NIP): 5291586147 and REGON: 380989278.

also referred to as the “Service Provider”.

Direct contact with the Service Provider can be made via the Consumer Helpline at 888 690 708 or by using the email address – biuro@yesishoe.pl.

§ 1 Definitions

1. Regulations – the regulations for distance sales and electronic service provision of the yesishoe.pl online store. These Regulations are the regulations referred to in Article 8, paragraph 1, point 1 of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).

2. yesishoe.pl Online Store (Store, Online Store) – an online service available at https://yesishoe.pl through which the Customer can purchase a Product.

3. Customer (Buyer) – a natural person who has reached at least 13 years of age, provided that for minors, the consent of a legal guardian is required, as well as a legal entity and an organizational unit without legal personality to which specific provisions grant legal capacity, and who places or intends to place an Order or uses other services of the Online Store.

4. Subject of the Agreement – Goods listed and described on the Online Store’s website or additional services. The Seller makes every effort to ensure that the offer presented on the Store’s pages is current. However, if some of the Ordered Goods are not available, the Seller undertakes to immediately inform the Buyer of the situation by phone or email.

5. Goods – a movable item to which the Sales Agreement applies.

6. Additional Service – a service provided by the Service Provider to the Customer outside the Online Store in connection with the nature of the products sold.

7. Product – Goods and Additional Services presented in the Online Store.

8. Sales Agreement – a contract for the sale of Products within the meaning of the Civil Code Act, concluded between the Service Provider and the Customer, using means of distance communication (including by phone).

9. Party – Service Provider and Customer.

10. Store Page – any www page or subpage located at yesishoe.pl or its subdomain.

11. Order – a declaration of the Customer’s will to conclude a Distance Sales Agreement through the Online Store, clearly specifying the type and quantity of ordered Products.

§ 2 General Rules

1. A condition for the Buyer to place an Order in the Online Store is to read these Regulations and accept their provisions during the Order fulfillment. The Seller provides the Regulations to Buyers free of charge at the Online Store’s address https://yesishoe.pl.

2. The yesishoe.pl Online Store conducts retail sales via the Internet.

3. All products offered in the yesishoe.pl store are brand new, originally packaged, free from physical and legal defects, and have been introduced to the Polish market in compliance with applicable law.

4. If payment is not received within 48 hours, the order will be canceled.

5. If an order is placed for more than one product, the seller has the right to refuse the order, unless it concerns products available immediately,

6. Goods marked “AVAILABLE ON ORDER” are sewn upon payment and receipt of funds into the account, and the stated delivery time is an approximate period that may be extended, of which the customer will be informed by email. To find out the exact fulfillment time, please contact the store (Regular fulfillment time – 6 weeks).

§ 3 Placing Orders

1. All prices listed on the yesishoe.pl Online Store Pages are gross prices given in Polish zlotys (including VAT). The stated prices do not include shipping costs.

2. Orders are accepted exclusively through the website.

3. Orders placed via the website can be submitted 24 hours a day, 7 days a week, all year round.

4. An order is effectively placed if the Buyer correctly fills out the order form and accurately provides contact details, including the exact shipping address for the Goods, as well as a phone number and email address.

5. If the data provided by the Buyer is incomplete, the Seller will contact the Buyer. If contact with the Buyer is not possible, the Seller has the right to cancel the unfulfilled Order.

6. The Buyer agrees to the issuance and electronic transmission, to the email address provided by them, of electronic images of billing documents, in particular such as: VAT invoices with attachments, corrective VAT invoices with attachments, and forms. This consent also authorizes the Seller to issue and send VAT invoices in electronic form, in accordance with the Regulation of the Minister of Finance of December 20, 2012, on the electronic transmission of invoices, their storage principles, and the procedure for making them available to tax authorities or fiscal control authorities (Journal of Laws of December 29, 2012).

7. When placing an Order, the Buyer may consent to the inclusion of personal data in the Seller’s Online Store database for processing in connection with the Order fulfillment. If consent is given, the Buyer has the right to access their data, correct it, and request its deletion.

8. The Buyer may use the option to have their data remembered by the system to facilitate the process of placing subsequent Orders. For this purpose, the Buyer should provide a login and password, necessary to access their account. The password is a string of characters set by the Customer. The Customer’s password is not known to the Seller, and the Customer is obliged to keep it confidential and protect it from unauthorized access by third parties.

9. After the Customer successfully places an Order, they will receive an automatic response from the Store confirming the Order’s acceptance.

10. The Seller proceeds with the Order fulfillment upon receipt of payment into the Seller’s bank account specified in the order confirmation.

§ 4 Shipping Costs and Delivery Time

1. Ordered Goods are sent to the address indicated in the order form or provided by phone or email. The Store will immediately inform the Customer about an incorrectly completed order form that prevents or may delay shipment.

2. Ordered Goods are delivered by specialized courier companies. In some cases, personal pickup of goods at the Seller’s premises is possible. This option must be confirmed by the Store’s staff in response to a customer inquiry submitted via the communication channel available on the Store’s website.

3. The shipment with the Goods is delivered according to the deadline specified for each product on the service pages. The time is counted from the moment funds are credited to the Seller’s account.

4. The Buyer is charged with delivery (shipping) costs specified in the transport price list. The amount of fees depends on the type of transport. The Buyer can view the price list at any time; the current price list is available on the yesishoe.pl website.

§ 5 Payments

1. For every item sold, a receipt or a named proof of purchase (VAT invoice) is issued.

2. Payment for ordered goods is made by bank transfer to the store’s bank account.

§ 6 Goods Receipt

1. Deliveries are carried out within the territory of the Republic of Poland.

2. Before accepting the shipment from the post office or courier, please check if the packaging has been damaged during transport. In particular, pay attention to the condition of the polybags and the original YES, I SHOE brand box. If the shipment packaging shows signs of damage, do not accept the shipment and, in the presence of the courier, draw up a damage report and contact the seller as soon as possible to clarify the matter. Failure to note irregularities in the quantitative or qualitative condition of the shipment upon receipt may negatively affect the outcome of the customer’s complaint regarding damage or discrepancy with the quantity of ordered goods.

§ 6 Withdrawal from the Agreement

1. A consumer who has concluded a distance contract has the right to withdraw from the contract without giving a reason by submitting an appropriate written statement. However, this right is time-limited and applies within 14 days (legal basis: Article 7, paragraph 1 of the Act of March 2, 2000, on the protection of certain consumer rights and liability for damage caused by a dangerous product, Journal of Laws No. 22, item 271, as amended). This deadline is non-extendable and is counted from the day the item is delivered, or, if the contract concerns the provision of a service, from the day it is concluded. To meet this deadline, it is sufficient to send the statement to the Seller before its expiry.

2. The right indicated in this paragraph applies to consumer sales, and thus applies exclusively to sales to a natural person who makes a purchase for a purpose unrelated to professional or business activity.

3. Goods returned under this procedure will only be accepted if they are sent back fully complete, and the product itself and accessories are undamaged and show no signs of use indicating a different use of the product than merely for the purpose of checking its technical quality and quantitative condition. The buyer must verify the condition of the sole for any damage. In case of sole damage, the seller has the right to refuse the return due to receiving a defective product.

4. In accordance with the Act, the following are not subject to return: services commenced, with the Consumer’s consent, before the expiry of the period referred to in Article 7, paragraph 1, concerning audio and visual recordings and computer programs recorded on data carriers after the Consumer has removed their original packaging, contracts for services for which the price or remuneration depends solely on price fluctuations in the financial market, services with properties specified by the Consumer in their order or strictly related to their person, services which, due to their nature, cannot be returned or whose subject deteriorates quickly, delivery of press, services in the field of games and mutual bets.

5. If the right of withdrawal from the contract is exercised, the returned goods should be sent at your own expense to the Service Provider’s registered office address: ul. Mazowiecka 56, 05-825 Marynin.

6. The return shipment must include the receipt or invoice issued by the seller and specify the order number to which the return applies, as well as the bank account number to which the store should refund the sale price.

7. Within two business days of receiving the goods along with the statement of withdrawal from the contract, the store will inspect the product. If the goods meet the requirements listed in point 3 of this paragraph, a refund will be processed. The store will refund the payment to the Customer’s indicated account within 14 business days.

§ 7 Complaint Procedure

1. Products come with a manufacturer’s warranty. In case of damage, please contact the Seller directly at biuro@yesishoe.pl

2. After contacting the store, the product should be sent back at the customer’s expense to the Service Provider’s address.

3. The repaired product is sent back to the Customer at the Service Provider’s expense.

4. In case of non-conformity of the goods with the contract, the advertised goods, along with a letter specifying the type of non-conformity and expectations regarding the fulfillment of our obligations, should be sent back at the Service Provider’s expense (legal basis – Act of July 27, 2002, on special conditions of consumer sales and amendments to the Civil Code (Journal of Laws No. 141, item 1176, as amended) and the Act of July 2, 2000, on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws 2000 No. 22, item 271, as amended)).

5. The Customer loses the rights specified in the Act on special conditions of consumer sales and amendments to the Civil Code if they do not notify the store of the non-conformity of the goods with the contract within two months of its discovery. To meet the deadline, it is sufficient to send the notification before its expiry. In the case of sales not constituting consumer sales, the provisions contained in Articles 556-576 of the Civil Code are excluded.

§ 8 Privacy Policy and Personal Data Protection

1. The administrator of personal data databases provided by online store customers in connection with purchases is the Service Provider.

2. Personal data is used for the purpose of fulfilling sales agreements and, in connection with this, may be transferred to entities responsible for delivering purchased goods to the customer and, in the case of installment purchases, to institutions financing the purchase. Customers have the right to access and correct their data. Data is provided voluntarily.

§ 9 Final Provisions

1. In matters not regulated by these Regulations, the provisions of the Act of March 2, 2000, apply. on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws 2000 No. 22, item 271, as amended), the Act of July 27, 2002, on special conditions of consumer sales and amendments to the Civil Code (Journal of Laws 2002 No. 141, item 1176, as amended), the Act of April 23, 1964 – Civil Code (Journal of Laws 1964 No. 16, item 93, as amended).

2. Disputes arising from the application of these Regulations and in connection with the performance of contracts concluded between the Store and Customers will be resolved by the competent Court according to the provisions on subject-matter and local jurisdiction in accordance with the Act of November 17, 1964, Code of Civil Procedure (Journal of Laws No. 43, item 296, as amended).

3. The Service Provider reserves the right to amend these Regulations, with the proviso that for contracts concluded before the amendment of the Regulations, the version of the Regulations applicable at the time the Customer placed the order shall apply.

4. Date of publication of the regulations: January 27, 2020.